FAQ

We offer Registered Airmail via Japan Post, as well as FedEx. Each method varies in delivery time, cost, and insurance coverage.

Yes, FedEx (3–7 business days) is available upon request. Please contact us before placing your order if you’d like to use this option.

Yes, all orders are shipped from Japan.

If all items are purchased in one cart, they will be shipped together. For separate payments, please contact us to combine shipping.

👉 For full shipping details, please see our Buying Guide.

If your order has not yet been shipped, please contact us as soon as possible. Once shipped, we cannot change the delivery address.

Once your order ships, you will receive an email with your tracking number. All shipments include tracking.

If your item arrives damaged, please contact us with photos of the product and packaging. We will file a claim with the carrier.

👉 For full shipping details, please see our Buying Guide.

Delivery delays may occur due to customs or local postal conditions. If your package appears lost, please contact us and we will assist with a carrier claim.

👉 For full shipping details, please see our Buying Guide.

We accept major credit cards, PayPal, and other secure payment methods available at checkout.

Payments are processed immediately upon order confirmation.

Payments may be declined due to card restrictions, insufficient funds, or a mismatch in billing information. Please contact your card issuer or payment provider for more details.

We do not charge any additional fees beyond what is shown at checkout. However, your payment provider may apply international transaction or currency conversion fees.

👉 For full payment details, please see our Buying Guide.

We do not charge extra fees beyond what is shown at checkout. However, your payment provider may apply international or currency conversion fees.

Unfortunately, we are unable to change the payment method after an order has been placed.

While prices are listed in USD, you may be able to pay in your local currency through PayPal or your card provider, based on their exchange rates.

Yes. Our store uses encrypted and secure checkout systems. We do not store your payment details.

You may request a return within 30 days of receiving your order. Items must be unused, unopened, and in their original packaging. Return shipping is the buyer’s responsibility unless the item is defective.

Please contact us in advance via our contact form. We will provide the return address in Japan and further instructions.

Please contact us with clear photos of the item and packaging. We will cover the return shipping and offer a replacement or refund.

For personal reasons (e.g., change of mind), the buyer is responsible for return shipping. If the item is incorrect or defective, we will cover the return shipping.

No. We only accept returns for unused and unopened items.

All return shipments must be sent to our address in Japan. The address will be provided after you contact us.

Yes, we do.
However, the item must be unopened, and the buyer is responsible for return shipping costs.

Refunds are processed within 7 business days after we receive the returned item.

Original shipping charges are not refundable unless the return is due to our error.

👉 For full return details, please see our Buying Guide.

Cancellations are generally not accepted after an order is placed. In some cases, a cancellation may be approved with a restocking fee.

Yes. In-stock orders may be subject to a restocking fee.
Pre-orders may incur a cancellation fee depending on timing.

No. Cancellations due to delayed release dates are not eligible for a fee waiver.

No. Once your order has shipped, it cannot be canceled. Please refer to our Return Policy if needed.

For pre-orders, cancellations made up to 7 days before the release date may incur a 10% fee (minimum $10).
Cancellations within 7 days of release may incur a 15% fee (minimum $15).
In-stock order cancellations may be subject to a 10% restocking fee.

👉 For full cancellation details, please see our Buying Guide.