Shipping & Store Policies

Shipping Methods

• Japan Post: Registered Airmail / EMS
• Courier on request: FedEx / DHL (contact us before ordering)
• All shipments include a tracking number.
• Insurance coverage varies by method; higher coverage with EMS/Courier.

Handling Time

• In-stock items: 3–5 business days after payment (excluding weekends/holidays).
• Pre-order items: Ship after the official release date.
• During peak seasons/releases, handling may extend by 1–3 days.

Delivery Time (Estimated)

• Registered Airmail: 14–30 business days
• EMS / Courier: 3–10 business days
• Delivery times can vary due to customs, local conditions, or weather.

Shipping Costs

• Calculated automatically at checkout by region and quantity/weight.
• We combine shipments whenever possible to reduce fees.
• Combined shipping is only available for orders that have not yet been dispatched.
• Large orders may be split into multiple parcels to comply with carrier limits.

Tracking & Updates

• Tracking is sent via email when your order is dispatched.
• Tracking may take 24–48 hours to show movement after hand-off.

Lost / Damaged Items

• We will file a compensation claim with the shipping carrier.
• Please contact us within 7 days of delivery attempt with photos of packaging & item.
• Refunds are based on the carrier’s claim result and coverage of the chosen method.

Methods & Currency

• Major credit/debit cards and PayPal accepted.
• All charges are processed in USD. Your bank may apply FX fees.

Security

• Processed by PCI-compliant providers; we do not store card data.
• Suspicious orders may require additional verification.

Address & Name

• Please enter full legal name and a complete address in English.
• P.O. boxes may require postal methods; couriers might not deliver.

• Ships after the official release date and supplier delivery to us.
• If combined with in-stock items, the order ships together when pre-orders arrive.
• Release dates are subject to change by the label/manufacturer.

• Want in-stock items early? Place a separate order.
• Allocations/benefits (POB/Lucky Draw) are first-come by supplier stock.

🛒 In-Stock Order Cancellations

• Once an order is placed, cancellations are generally not allowed.
• Under special circumstances, a cancellation may be approved with a 10% cancellation fee.
• Orders that have already been shipped cannot be canceled.

💬 Already Shipped Orders

• Orders that have already been shipped cannot be canceled.
• Please refer to our Return Policy if needed.

⚠️ Delayed Release Dates

• Orders cannot be canceled without a fee due to manufacturer or supplier delays in release dates.

📦 Pre-Order Cancellation Policy

• Up to 7 days before release: 10% cancellation fee (min. $10).
• Within 7 days of release: 15% cancellation fee (min. $15).
• Delayed release dates are not eligible for a fee waiver.

💰 Cancellation Fees

• All approved cancellations are subject to a cancellation fee.
• The fee will be deducted from your refund amount.

📌 Case-by-Case Review

• Each cancellation request is reviewed individually.
• We reserve the right to accept or decline any cancellation at our discretion.

🔄 Return Eligibility

• Return requests must be made within 7 days of receiving your order.
• Items must be unused and unopened.
• Original packaging and all accessories must be included.
• Returns due to change of mind are accepted only if the item remains completely unused and unopened, but return shipping costs are the buyer’s responsibility.
• All return shipments must be sent to Japan.

❌ Non-Returnable Items

• Items marked as sale or final sale are not eligible for return or refund.

💳 Refund Policy

• Refunds are issued to the original payment method used at checkout.
• Refunds are processed within 7 business days after we receive the returned item.
• If the returned item is not in its original condition, a partial refund may be issued depending on the condition of the returned item.

🚚 Return Shipping Costs

• For personal reasons (e.g., change of mind), the buyer is responsible for return shipping costs.
• If the item is defective or incorrect, we will cover the return shipping costs.
• International return shipping can be expensive; please check your local rates.

📬 How to Initiate a Return

• Please contact us in advance through our contact form before returning any items.
• The return address in Japan will be provided after we confirm your request.
• Items must be repacked in a manner similar to the original packaging.
• Returns must be shipped with a trackable shipping method.

🔁 Replacements / Exchanges

• We offer replacements for defective or damaged items when available.
• If a replacement is not available, a refund will be issued.
• Replacements will be sent after we receive and inspect the returned item.